Privacy Policy

Last Updated: June 2026

At ELAST Flat Roofing Ltd (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website https://www.elastflatroofing.co.uk (the “Site”) and use our services.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the Data Controller is ELAST Flat Roofing Ltd, based in Carlisle, Cumbria.

1. Information We Collect

We may collect and process the following types of data about you:

  • Voluntary Information: Personal details you provide by filling out forms on our Site (such as your name, email address, phone number, installation address, and details of your roofing project).

  • Automated Data (Cookies & Tracking): Technical information collected automatically when you visit our Site, including your IP address, browser type, operating system, pages visited, and time spent on the Site.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process and respond to your enquiries, provide quotes, and deliver our roofing services.

  • Google Analytics: To analyse how visitors interact with our Site so we can continuously improve user experience, performance, and functionality.

  • Meta (Facebook) Remarketing: To serve relevant, targeted advertisements to you on Facebook and Instagram based on your past visits to our website.

3. Cookies and Third-Party Tracking

Our Site uses cookies to distinguish you from other users. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

  • Google Analytics: Collects data anonymously. You can opt out of being tracked by Google Analytics across all websites by visiting: https://tools.google.com/dlpage/gaoptout.

  • Meta Pixel: Allows us to measure the effectiveness of our advertising. You can adjust your Facebook ad preferences directly through your personal Facebook account privacy settings.

4. Data Retention and Security

We implement strict security measures to protect your personal data from unauthorised access, alteration, or disclosure. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements.

5. Sharing Your Data

We do not sell, rent, or trade your personal data with third parties for marketing purposes. We only share information with trusted third-party service providers (such as web hosting and analytics platforms) who assist us in operating our business, provided they agree to keep this information secure and confidential.

6. Your Legal Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request the correction of inaccurate data.

  • Request the erasure of your personal data (“the right to be forgotten”).

  • Object to or restrict the processing of your data.

To exercise any of these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact Jamie Hodgson at:

  • Email: jamie@elastflatroofing.co.uk

  • Business Address: Kingstown Broadway, Carlisle CA3 0HA